LIME team working in Canaries to restore service after Christmas Eve storm.
LIME is reporting that its Internet, mobile, landline and TV services which were temporarily affected in certain communities are nearing restoration.
Repair crews from LIME and technology partner Ericsson were engaged across the island in the immediate aftermath of the storm to address all outstanding issues, and have been working around the clock to ensure that the island gets reconnected as quickly as possible, LIME said in a statement.
“By and large, however, the company’s networks withstood the full force of the storm system that hit Saint Lucia on Christmas Eve,” the company said.
It said the network in the north of the island remained in commission throughout Tuesday’s heavy rains, so attention was focused on the south. Internet, landline and mobile voice and data services were restored first in communities including Richfond, Dennery, Au Lyon, Morne Panache, Praslin and Lumbard.
“LIME continues to actively and aggressively address Malgretoute and Soufriere where residents have been without water, electricity and telecommunications service due to major landslides leading to serious equipment damage,” LIME said.
“LIME is pleased to announce that in the immediate aftermath of the storm, the company provided $10 credit to a number of its prepaid mobile customers with low credit thresholds, so that they could reach out to their loved ones via voice, data and SMS wherever service had already been fully or partially restored.”
The company is reminding the public not to cut or otherwise damage telephone cables that may have come loose from poles or were shifted out of position. If the cable is not broken, service will remain uninterrupted.
The company is also appealing to the public not to burn leaves or other debris under its cables as this could cause severe damage and disrupt service.